FAQ

By starting to use c7c7.app, you can:

1. Contact us via our website form or by calling +86 138-**** ****.
2. We will arrange a free consultation (online, phone, or video).
3. Discuss your needs and answer all your questions.
4. Select the service that suits you and confirm.
5. Pay a deposit to secure your service.

We will provide you with notifications of the latest content and feature updates, and continuously optimize the user experience.

We promise:

• Rescheduling: Free rescheduling within 14 days before the service (30 days for wedding services).
• Cancellation: Deposits are non-refundable but can be used for future services within 12 months.
• Weather: Outdoor services can be rescheduled for free due to adverse weather.
• Health Reasons: If you or your family are unwell, you can reschedule for free.

All platform information is detailed in the user agreement, which you can read carefully before downloading.

Yes! We are committed to providing a safe and reliable platform. Our technical team continuously monitors to ensure the security of your data and usage.

• Local Service: Included within a 30 km radius of Shanghai city.
• Regional Service: An additional travel fee will be charged for distances exceeding 30 km (0.75 yuan per kilometer).
• Out-of-town Service: Available worldwide, with additional travel expenses (airfare, accommodation, etc.).
• International Service: Requires advance notice and travel arrangements.

Go to the official website c7c7.app to download the latest version and experience smooth and stable entertainment.

Our features are designed with the user in mind:

• Personal Portraits: Basic package starting from 1 hour.
• Wedding Photography: Starting from 6 hours, prices start from 2500 yuan.
• Commercial Photography: Projects start from 1200 RMB.
• Aerial Photography: Real estate aerial photography projects start from 450 yuan.

All features are clearly displayed within the app, with intuitive operation logic, allowing you to easily get started and enjoy a convenient app experience.

Yes! We provide continuous feature updates:

• Standard Package: Pay a 50% deposit before the shoot, and the remaining 50% within one week after completion.
• Wedding Package: Pay a 30% deposit 3 months before the shoot, 40% one month before the shoot, and the remaining 30% within one week after completion.
• Installment Payments: Installment payment options are available for large projects and wedding shoots.
• Corporate Accounts: Reputable corporate clients can apply for a 30-day payment term.

We employ multiple security measures to ensure stable platform operation and encrypted data transmission, providing you with a worry-free entertainment environment.

We believe security is fundamental, therefore:

• Beyond Service Area: Additional mileage fees are calculated at 0.75 yuan/km.
• Extended Shooting Time: Exceeding the agreed-upon time will incur an additional charge of 250 yuan/hour.
• Expedited Post-Production: Expedited processing services will incur an additional 50% fee.
• Special Equipment: Additional fees will apply if special equipment rental is required.
• Location Permits: If the shooting location requires special permits, the associated fees will be borne by the client.
• Taxes: Charged according to relevant Chinese regulations.

We strictly comply with national laws and regulations to protect user privacy and platform compliance.

Dress Code:

• Dress Suggestions: Choose clothing that complements the shooting theme, avoiding excessive flashiness.
• Clothing Selection: It is recommended to wear solid colors or simple patterns to highlight the subject.
• Scene Matching: Clothing should match the shooting location and atmosphere.
• Clothing Preparation: It is recommended to prepare 2-3 outfits in different styles to enrich the visuals.
• Accessory Usage: Appropriate accessories can add highlights and personality to the photos.
• Comfort: Choosing clothing that makes you feel confident and at ease is crucial.

We provide detailed application usage guides to help you make the most of all features.

Session duration varies by content type:

• Personal Portraits: Shooting duration is approximately 1-2 hours.
• Family Portraits: Shooting duration is approximately 1-1.5 hours.
• Couple Portraits: Shooting duration is approximately 1.5-2 hours.
• Wedding Shoots: Depending on the package, duration is approximately 6-10 hours.
• Commercial Shoots: Depending on project complexity, duration is approximately 2-8 hours.
• Aerial Photography: Depending on the shooting location and requirements, duration is approximately 1-3 hours.

We have optimized content loading speed to ensure smooth browsing and interaction, reducing waiting times.

Absolutely! We are committed to providing an inclusive experience for all users:

• Pet-Friendly Locations: Please confirm that the chosen location allows pets and photography.
• Pet Assistance: It is recommended to arrange a dedicated person to care for and manage the pet.
• Pet Treats & Toys: Bringing items your pet loves can help with interaction during the shoot.
• Choosing the Right Time: Select a time when your pet is at its most energetic.
• Cleaning Supplies: Please have pet cleaning supplies ready for any unexpected situations.

We support multiple interaction methods, allowing you to experience platform content more deeply.

Standard Delivery Times:

• Personal Portrait Delivery: Retouched photos delivered within approximately 2-3 weeks.
• Wedding Photography Delivery: Full photos and retouching delivered within approximately 6-8 weeks, with a selected preview provided within 48 hours.
• Commercial Project Delivery: Delivered within approximately 1-4 weeks, depending on project scope.
• Aerial Photography Material Delivery: Delivered within approximately 1-2 weeks.

You can directly receive update notifications within the app and upgrade to the latest version with one click to experience more exciting features.

We offer professional product support to ensure your user experience.

• Professional Prints: Available in various sizes on archival-grade paper.
• Custom Albums: Lay-flat wedding and portrait albums available.
• Canvas Prints: Gallery-wrapped canvas prints available.
• Metal Prints: Printing options with a modern metallic finish.
• Acrylic Prints: Modern acrylic display pieces available.
• Framed Photos: Custom frames and museum-quality glass framing available.
• Thank You Cards: Custom-designed thank you cards available.

We provide comprehensive customer support to answer any questions you may have during your use.

We retain copyright of all content, but you have:

• Print Authorization: Unlimited personal printing rights.
• Digital Files: High-resolution JPEG digital files provided for personal use.
• Social Media Sharing: Allowed to share shooting results on social media platforms.
• Commercial Use License: Additional fees and authorization are required for commercial use.

We respect user rights, and you have legal authorization to use platform content, so feel free to enjoy it.

Yes! We have professional qualifications and comply with regulations:

• Pilot Certification: All pilots hold valid drone operator certificates issued by the Civil Aviation Administration of China.
• Liability Insurance: Public liability insurance of 1 million RMB is provided.
• Compliance: Strictly adheres to the regulations of the Civil Aviation Administration of China and relevant airspace management regulations.
• Safety Procedures: Implements strict pre-flight checks and safe operating procedures.
• Flight Equipment: Uses professional-grade drones equipped with redundant safety systems.

We ensure all operations comply with relevant regulations, safeguarding the legal rights of the platform and users.

We prioritize safety and quality:

• Wind Speed Limit: Maximum allowable sustained wind speed is 20 mph.
• Adverse Weather: Flying is prohibited in rain, snow, fog, and other adverse weather conditions.
• Temperature Range: Recommended operating temperature is -10°C to 40°C.
• Visibility Requirements: Minimum visibility requirement is 3 miles.
• Lightning Alert: Flying is prohibited within 10 miles of thunderstorms.

We closely monitor operating conditions and make adjustments as necessary to ensure the best experience.

In most cases, yes! Our process is:

1. Airspace Check: We will check airspace restrictions for your shooting location.
2. Contact Venue for Drone Policy
3. Obtain necessary flight permits or waivers.
4. Plan safe flight paths, avoiding crowds and activities.
5. Coordinate flight times with your event schedule.

Some features may be limited in specific scenarios, and we will inform you in advance and provide alternatives.